Customized training is employee training that is customized to the exact needs of the business. It is performance-based, defined by the goals set by the business organization in coordination with Customized Solutions. For example, if a customer service course is needed for call center employees, the company may identify a reduction of customer complaints by 20% as an outcome of the training. Customized Solutions will create course content that will focus on phone techniques that emphasize handling difficult customers and reducing service delivery time. The key focus of customized training is improved employee performance.

1. Consultation and Needs Analysis: Contact Customized Solutions for a consultation and needs analysis to determine training needs, expected training outcomes and program costs.Current workplace productivity requirements and actual performance are assessed, performance gaps are identified and performance goals and measures of goal achievement are set.



2. Training Delivered: Once the performance goals are identified as a training need in the workplace, training can be provided at your company site or our campus locations. Training is available at any shift or in a time frame that fits your business schedule.



3. Evaluation of Training: Effectiveness of the training is reviewed, based on pre and post tests, student evaluations and productivity performance indicators identified in the needs analysis.

With customer approval and consultation, Customized Solutions will conduct interviews with management, supervisors, and employees. Pre-training skills tests may be administered and key performance indicators may be reviewed if appropriate.

Training can be conducted at the company site, if appropriate training facilities are available such as a training or conference room with audio visual equipment. Customized Solutions will provide training equipment, including our laptop computer lab, if equipment is not readily available on site. Classrooms are available on-campus at various sites throughout the Riverside Community College District as well, if there is no convenient training site at the company.

• Technical Training



• Quality Systems



• Safety, Health and Compliance Training



• Management Training



• Basic Skills Training



• Business Development Courses



• Entrepreneurial Training Courses

We will customize/build a curriculum to meet that need with the assistance of our Subject Matter Experts, the Director of Customized Solutions and Company Leadership.

Customized Solutions offers Harassment Prevention training for supervisors/managers that is AB1825 compliant. Also offered are Quality Assurance training and OSHA Safety certification courses as well as other technical courses required for different industry certifications.

Customized Solutions will follow up with your business after training is completed to review course outcomes. Participant surveys, class assessments and post training employee performance levels may be reviewed.

Contact Robert Grajeda at 951-571-6457 or Susan Crowley at 951-571-6456
Email: Robert.Grajeda@rcc.edu

Training costs will vary depending on the class size, the number of training hours and the availability of grant funding. As part of the California Community Colleges, Customized Solutions charges reasonable rates and creates flexible programs that permit organizations to meet their training needs on time and within budget. Grant funds to provide training at a very low cost to the customer may be available.

The CACT is the Center for Applied Competitive Technologies. We are funded by the state of California with a two-fold mission. First, we are charged with helping improve the competitiveness of small and medium-sized manufacturers in the Riverside and San Bernardino area. Second, we are tasked with improving the ability of colleges within our region to offer hands-on technical training.

The CACT, in conjunction with RCCD's Customized Solutions Department, offers a wide range of technical training in areas such as Lean Manufacturing, Programmable Logic Controllers (PLCs), Six Sigma, Electro-Mechanical Systems, and Automated Systems Troubleshooting.

The RCCD Customized Solutions Department generally handles the "soft-skills" training such as Supervisory Excellence, Team Building and Microsoft Office training.

The CACT frequently works with designers and inventors to develop prototypes, engineering drawings and to troubleshoot potential designs for manufacturability and workability.